Marco Ferra

Experience

1. Programme Manager · Sky (Comcast / NBCUniversal)

   2022

   Oct 2022 – Present·Lisbon (PT)

   • Pioneering an AI-assisted SDLC framework — a specification-driven model using agentic AI
   • Deployed DORA metrics across 40+ Scrum teams (500+ engineers) building Peacock streaming apps (Xfinity, Roku, Web, iOS, Android, tvOS), identifying CI/CD bottlenecks and reducing lead time to change by 25%
   • Led cross-functional process optimisation using Value Stream Mapping (VSM) and BPMN, streamlining quality-assurance workflows and improving operational efficiency

2. Continuous Improvement Lead · Amgen

   2021

   Sep 2021 – Sep 2022·Lisbon (PT)

   • Partnered with Deloitte Switzerland to design and implement the Continuous Improvement governance model for Amgen's Capability Centre (Lisbon) — reporting directly to the General Managing Director
   • Designed and deployed a Lean/Kaizen training curriculum across 3 business units (300+ people), embedding structured problem-solving and operational excellence from hub launch
   • Led Kaizen events using A3 Thinking and root-cause analysis, streamlining partner onboarding

3. Senior Project Manager · Hertz International

   2019

   Jun 2019 – Sep 2021·London (UK)

   • Led pan-European optimisation of the Hertz portal to maximise upsell/cross-sell (€20M annual revenue)
   • Reduced end-to-end online booking time by 20% through customer-journey redesigns, coordinating a cross-functional team of 15–20 using hybrid delivery (Waterfall + Agile)
   • Conducted Gemba Walks across the UK and Italy to map the full customer journey, driving improvements to conversion rates and Net Promoter Score (NPS)

4. Head of Calibration Laboratory (ISO/IEC 17025 | ISO 9001) · ISQ

   2007

   Jun 2007 – Jun 2019·Lisbon (PT)

   • Managed a 12-person team and a €700K–€1M annual budget across Lisbon, Porto, and Madrid, delivering 7,000 calibrations/year for Siemens, Bosch, Volkswagen, and Embraer
   • Grew revenue by 40% by expanding ISO/IEC 17025-accredited services and reduced turnaround lead time by 30% via a Lean Six Sigma project and an automated scheduling platform
   • Keynote speaker at national and international industrial events and member of the scientific committee